Forbes Marketing is dedicated in providing you the best customer service by improving your Call Center with outstanding customer service in personally monitoring, coaching and training your staff in improving the customer experience, hospitality, internal customer service, the employee experience, and patient satisfaction/patient experience.
We help you maximize performance from program engagement to serving your customers every day. Some features of our programs are:
- The Agent Scheduler - Helps keeping track with attendance.
- Program updates and alerts - Allows agents to stay in the known to better assist customers.
- Chat Room for your program - Helps monitor, communicate and share information with employees.
- Knowledge Articles - Assist with new information and quizzes for agents Chatter feeds for your program and having a communicating Bulleting Board home page
Forbes Marketing believes that in order to have a successful Business, you need to have a strong foundation meaning helping and ensuring that you have the best and the right people on board who possess the zeal, talent, passion and want to contribute to that success.